SBE Arts – Funeral Service Practice Test

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• Which term describes a family unit formed by related nuclear families and friends?
• When the life insurance policy is used as payment for funeral services, what is the form called?
• In the Roman Catholic faith, the service by a priest for the seriously ill to bring healing or for those who are dying to prepare their souls for eternity is called:
• What document must accompany human remains shipped via common carrier within the United States?
• In the absence of a will, who appoints the administrator for the decedent's estate?
• Using specialized techniques to help people with abnormal grief is known as:
• Which term describes charging interest above the legal maximum?
• When you approach a person who hesitates with the reply 'I'm fine,' this is an example of which type of nonverbal communication?
• An assignment is a transfer of legal rights from one party to another. The party to whom the assignment is made is called the:
• What individuals can sign the appropriate forms to authorize the cremation?
• State regulation of funeral services for the health and welfare of citizens is an example of the state's:
• Which task of mourning involves experiencing the pain of loss?
• Which party would be classified as an agent-driver for whose actions the funeral home may be liable?
• In the Jewish faith, a seven day mourning period is called?
• Which statement about the declining price structure model is correct?
• A federal act that requires employers to withhold a portion of employee wages to the government trust fund that provides retirement benefits is called:
• At the start of a face-to-face discussion about funeral goods or services, what must the funeral director provide to the customer?
• Caskets can be displayed in a selection room or in a catalog of photos. What is another way to display them?
• Which two entities are worshipped in ancient Egyptian culture?
• Which term describes a social prohibition of certain actions?
• Which document is commonly used to inform families about available funeral services and pricing options?
• Masselin is a casket:
• In Elisabeth Kubler-Ross's stages of dying, what is the correct order?
• Green Apron refers to which religious group?
• The nickname Green Apron is associated with which religious group?
• Under common law, who has the primary right to decide the final disposition of the decedent?
• A household or family unit consisting of father and mother, all their children (except married daughters) their son's wives and children.
• In financial terms, which item is classified as a liability in a funeral home?
• Which term refers to the central liturgical rite involving communion in many Christian denominations?
• There's a yellow metal medallion found in the decedent's hand not in documentation. What is the appropriate action?
• Who patented the trocar, a hollow tube used during embalming to inject fluids and drain excess fluids, in 1868?
• The method by which the social values are internalized (learned).
• The legal principle by which precedents are established by prior decisions and used to guide similar cases is called:
• Which memorial item is highlighted for easy personalization via computer?
• What is a typical rule in many green cemeteries?
• Complicated grief may occur when socially unspeakable circumstances are present. An example of this might be which of the following?
• A good business technique in funeral arrangements is to:
• Which term describes the sociocultural trend describing people relocating away from their birthplace for work or climate?
• The person with the authority and duty of final disposition who may or may not have actual custody of the deceased at a moment is considered to have what kind of custody?
• "Affect" is synonymous with:
• A software program made specifically for funeral homes could help you do?
• At the visitation when immediate family hasn't arrived, what action is appropriate?
• An example of a non-ferrous metal is which of the following?
• The process of incorporating a loss into one's life is called?
• When funds are prepaid for a pre-planned funeral, which statement is accurate regarding deposits?
• When making funeral arrangements, when must the funeral director give the customer a copy of the GPL?
• Which term describes the stock level policy where inventory is reordered when it falls to a predetermined level?
• What is the proper way to close a phone conversation after taking the first call?
• Which action aligns with supporting a family’s grief by allowing personal items from the deceased to be part of remembrance?
• A therapy approach that uses specialized techniques to help people with abnormal grief is called:
• In legal terms, the decedent's corpse is often described as what kind of property?
• What is the term for an instrument for the disposition of real and personal property that takes effect upon death?
• The four items that affect an individual's views on death are religion, family, culture, and:
• Cleansing of the dead in Jewish faith is called?
• Federal legislation that prohibits job discrimination on the basis of race, religion, color, national origin and sex is called?
• What is important during the arrangement conference?
• In the casket selection room, which practice is illegal?
• Which term is defined as a social prohibition of certain actions within a culture?
• Which of the following is classified as a hardwood?
• What program to keep track of funeral home expenses?
• Which statement is true about Elisabeth Kubler-Ross's five stages of grief?
• Which term refers to a social restriction near universal in cultures?
• A practitioner serves a family and provides both services and merchandise. What is the total charge in the example given?
• A wrongful act by a person for which damages can be sought by the injured party through a civil lawsuit is called?
• What are the two broad classifications of metal?
• Herzberg's Two-Factor Theory identifies two categories that influence job satisfaction. What are they?
• Must-be-behavior, the basic important patterns and ideas and acts of a people as related to treatment of the dead, which calls for strong reaction from a society if violated.
• Which of the following best describes a key requirement in the initial engagement with a grieving client?
• What items should be displayed since they can easily be personalized at any funeral home with a computer?
• A speech about the character of a deceased person at the funeral is called what?
• Which stage in the Kubler-Ross model is characterized by outward frustration and resentment?
• An altar attendant is called
• Which federal agency enforces the Funeral Rule?
• A burial vault that is closed by lowering the dome over the base is described as which method?
• Which financial statement shows a company's financial position at a specific date?
• If there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/personal representative will be appointed by the:
• Which financial statement reports a company's profitability over a period?
• Which action is appropriate for an adult when a child is grieving?
• Which of the following is NOT one of the three main factors that influence grieving?
• Which form is used to request a United States flag for burial purposes?
• What are the four component parts of casket handles?
• Which term denotes the set of norms essential and morally binding, especially around funerary practices?
• There are three main factors that influence the grieving process. They are the psychological, sociological and which other factor?
• Which branch of state government authority justifies regulation of funeral services for public welfare?
• The CVI for a piece purchased for $350 and sold for $950 would be:
• The 'Two-Factor Theory' of motivation was developed by which psychologist?
• Some Native American tribes believe in an afterlife, and some don't. This statement is true about beliefs regarding the afterlife among Native American tribes.
• Grief that is excessive, does not come to satisfactory conclusion, and is accompanied by the individual awareness of their inability to resolve the bereavement process is called:
• Among family members, whose grief is usually the least by society?
• When a woman deposits money in a preneed account at her local bank, the bank assumes which role?
• Which term describes the specific structure that includes both related nuclear families and friends?
• To support mourners through grief by addressing the stages of grief is called:
• A cross with the image of the body of Christ superimposed is a
• A written promise from a client to pay a specific amount of money to a business on a specified future date is called:
• What counseling skill is demonstrated when the funeral practitioner reviews major decisions about services and merchandise at the end of the conference?
• Which term describes common, everyday norms that govern casual social behavior and are typically less stringent than mores?
• Which description best represents passive marketing in funeral service?
• If a funeral director takes a picture of a deceased without the permission of the next of kin, what could he/she be guilty of?
• What percentage threshold is required for cremation authorization?
• Which term best describes a household formed by related nuclear families and/or close friends?
• The mode of the weekly casket sales is which value? (750, 900, 900, 1175, 900)
• The funeral home manager analyzes the number of times a given price bracket occurs over a fixed period. This is called:
• The emotional attitude that all cultures are equal and pertinent.
• Which document is used to present funeral prices to consumers?
• Which defense mechanism is demonstrated when a person reverts to an earlier stage of development to cope with stress?
• In Jewish tradition, which term denotes the cleansing of the dead?
• A written promise by a borrower to repay a loan on a specified date is called a:
• A household formed by related nuclear families and friends is best described as which term?
• A contract to keep an offer specified period of time supported by consideration is called?
• Which word describes a culturally specific prohibition against certain actions?
• A typical funeral cortege would be arranged in which order?
• A trial balance will help a business owner do?
• Which term is synonymous with 'Affect' in the material?
• According to Bowlby, attachments give a need for:
• When you record a payment made for a funeral, it will decrease the amount associated with?
• Embalming is usually not practiced by people of which faith?
• Which term describes a family structure incorporating relatives beyond the nuclear family due to kinship and friendships?
• In an insolvent estate, which order of priority of claims is listed from top to lowest?
• Which statement best describes the priority of funeral expenses in an insolvent estate?
• What term describes any rate of interest above the maximum rate allowed by law?
• What is the most important part of displaying vaults?
• Example of passive marketing:
• Client centered counseling is also known as:
• The gauge that represents a business's financial leverage, is determined by dividing the business's total liabilities by stockholder's equity and also represents how much funding has been borrowed to finance the business is called:
• A household created by one male and one female and the children from their previous marriages and may include children from present marriage.
• What term describes an arrangement where one party offers a benefit in exchange for a favor?
• A cloth material made of flax fibers is called
• In Alabama, when a decedent leaves nine children and no surviving spouse, cremation requires authorization by at least 60% of the children. How many must sign?
• Which funeral rite is conducted without the presence of the casketed body?
• Which term describes the assistant who stands at the altar in religious services?
• Which item is required to be entered on the death certificate?
• Which family structure is more receptive to immediate cremation or a memorial service with a memory board of photos and a DVD made by the funeral director or the family?
• The science that studies how individuals behave and relate to each other within social groups and to other groups is called:
• Which Kubler-Ross stage involves attempting to negotiate with fate or a higher power to reverse or delay the loss?
• An unsolicited gift to clergyman is called
• A contract to keep an offer open for a specified period of time, supported by consideration, is called?
• Bronze is classified as which type of metal?
• Which of the following terms refers to the religious symbol that depicts Jesus on the cross?
• The process of incorporating a loss into one's life is known as:
• Directive counseling is also known as:
• An expression of frustration and helplessness during grief that is often deflected onto others is usually in the form of:
• When a payment is recorded for a funeral service, which balance is reduced?
• The funeral rite satisfies all of the following needs of the survivors except:
• An emotion characterized by sudden and extreme fear is:
• Which material is a thin, crinkled fabric used as lining in caskets, often made from silk, cotton, rayon, or wool?
• The common patterns and range of feeling and behaviors people exhibit after the loss of a loved one is called:
• The party who makes an offer is called?
• Which of the following is a requirement for a will to take effect?
• Under common law, who has the primary right to control the final disposition of the deceased?
• The person who executes a promissory note is called the:
• Which management function involves responsibility for training employees on general workplace safety?
• During the arrangement conference, a family member asks to bring a peanut butter jar for cremated remains. What is the recommended response?
• When selecting a computer system that will be used for data processing, the preliminary key points to consider are:
• In a typical funeral procession, which group usually follows the hearse?
• When entering a Catholic church for a Mass of Christian Burial, the casket is covered with which of the following?
• The indirect method of casket selection requires what?
• A dead human body:
• In legal terminology, a dead human body is considered?
• The person who presides at the funeral services for the Church of Jesus Christ of Latter-day Saints is the
• A general term designating a place suitable for the reception of a dead human body is a
• The funeral practitioner who has physical possession of a dead human body is said to have:
• Which term best describes the emotional reaction when a goal is blocked?
• In funeral service discussions about purchasing arrangements, which agreement best protects sensitive information?
• When should the General Price List (GPL) be provided to the customer?
• A casket invoiced as 6'6\" XX would be how many inches wide?
• Which term describes the temporary transfer of possession of property without transfer of title, such as items left with a funeral professional?
• Which federal agency is tasked with promoting consumer protection, ensuring fair competition, and preventing anti-competitive practices?
• Which term refers to a prayer shawl worn by Jewish males during the morning prayer service?
• The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:
• The power of a government to impose what it considers reasonable restrictions and laws on its citizens for the maintenance of public safety, health, order and welfare is called?
• What does Tachrichim refer to in Jewish funeral customs?
• In embalming, which device is a hollow tube used to inject fluids and drain fluids?
• What is the portable stretcher used by ambulances and funeral homes to move the injured or deceased that is considered the most important item for transferring remains from a house or institution?
• Which term denotes a social prohibition of certain actions?
• Which scenario would be considered an impractical or burdensome consumer request that could allow a funeral home to require the purchase of a specific item?
• The grieving and adaptation of to living after the loss of a loved one is called:
• Which statement is true regarding cremation containers used by most facilities?
• The party to whom a promissory note is paid is called the:
• What is the best course of action for a funeral director when a funeral will be held at a place of worship they have never been?
• Which statement does aftercare focus on in funeral service practice?
• Common traits or patterns found in all cultures.
• When a manager provides oversight that inspires employees to perform in line with the company’s mission, which management function is being performed?
• In ordering inventory, the quantity to minimize total cost is called which concept?
• In contract law, the party who receives an offer is called?
• Which type of software is used to manage funeral home finances?
• The amount by which a business's current assets exceed its liabilities is defined as the operating liquidity of the business and is also known as what?
• Which of the following describes the other type of violent death alongside homicide?
• One material used for casket lining is a thin, crinkled cloth made from silk, cotton, rayon, or wool called:
• A casket made of alloy steel with chromium and sometimes nickel that resists rust is called:
• Which statement best describes the relationship in non-directive counseling?
• What is another name for the income statement that reports the profitability of a business?
• There are two types of violent death. One is homicide. What is the other?
• A funeral director can best support bereaved families by which action?
• Masselin is described as which type of component?
• What term describes the person who holds the decedent's jewelry for safekeeping?
• What is the term for the value that occurs most frequently in a data set?
• The casket used in a Jewish Orthodox funeral service is called what?
• Who may sign the cremation authorization forms when required by state policy?
• Among interior styles, the one where the lining material is placed on a mold, weights are added, and the material is steamed and attached to backing is known as:
• Which burial vault closure involves lowering a dome over the base?
• Which must be notified when planning a service that includes visiting hours, a funeral, and a burial?
• Which term describes metals that do not contain iron?
• Which of the following terms is the formal name of the religious group commonly associated with the nickname Green Apron?
• The mean weekly casket sales for the week is what?
• The proper terminology for placing cremated remains into a final container
• Behaviors which are construed as somewhat less complete than mores and do not call for a strong reaction from the society if violated.
• Which management function is primarily responsible for ensuring employee safety training within a facility?
• A 1666 English act required coffin linings to use a linen substitute made in England, except when death was caused by the plague. What product was used as this linen substitute?
• Which Kubler-Ross stage represents recognizing the reality of loss and beginning to adjust to it?
• Which term correctly identifies the local church leader who presides at LDS services in a ward?
• The transfer of possession, but not title, of personal property such as rings or jewelry worn by the deceased from a family to a funeral director is called:
• What measure is used to summarize weekly sales data?
• A monument that is erected to the memory of the dead but may not serve as the physical resting place for the deceased is called a:
• A casket constructed of various tree species such as soft poplar, or cottonwood is called:
• To communicate with those who are mourning the recent loss of a loved one to facilitate the bereavement process and help them move through the stages of grief is called:
• In the early stages of developing a counseling relationship, it is important for the counselor to be:
• Which counseling skill involves reviewing and restating the decisions made during the funeral conference at its conclusion?
• Under the Funeral Rule, when someone asks about prices, which option describes how you should respond?
• If prepaid funds for someone on Medicaid exceed the cost of services at death, where does the surplus go?
• When a funeral home offers various types of assistance for the grieving after the funeral services are over, it is known as:
• What does CVI stand for in this context?
• During the arrangement conference, what practice best supports the family's needs?
• When you accept jewelry from the next of kin to place on the deceased, you become the?
• Which of the following would be considered a data storage medium?
• Which term refers to the legal transfer of rights from one party to another?
• Which statement best describes the funeral director's role in service planning?
• Depreciation can be claimed on which asset class in a funeral home?
• If a supplier offers a reduction for payment within the specified time limits, this is known as a:
• The entryway, foyer, or lobby to a funeral home or church is called the
• Depreciation can be claimed on what?
• Following a sudden loss of her husband, a woman feels overwhelmed and retreats to her bedroom, turns off the lights and curls up in the fetal position. What type of defense mechanism is this?
• In interior casket styles, which interior style is formed by placing the lining on a mold, adding weights, steaming, and attaching to backing?
• The state of being prevented from attaining a goal best defines:
• Most crematories require the body to be in a rigid container for the cremation process. Which of the following does NOT meet the definition of a rigid container?
• In funeral industry regulation, what does GPL stand for?
• The name for the sanctified elements of Holy Communion that comprises the essential rudiments for liturgical worship is called:
• When the funeral director and the purchaser sign an agreement, this is known as?
• During the arrangement conference, the process whereby the funeral director listens with undivided attention and maintains eye contact to watch clients' nonverbal cues is called?
• When a funeral director starts discussing purchasing his/her funeral home with another director, the purchaser will be asked to sign which type of agreement?
• Most green cemeteries adhere to which rule?
• A deceased veteran must meet which criterion to be eligible for military honors?
• On a balance sheet, which category includes items the company expects to convert to cash within one year?
• Which term means a social prohibition of certain actions?
• Social behavior as dictated by the tradition of all the people.
• Which term best describes the nonverbal vocal characteristics such as tone, pace, and volume?
• The preparation of the body for burial in the Jewish tradition is called:
• A deceased veteran or reservist who was entitled to receive retired military pay qualifies to receive an American flag after submitting which form?
• Which term describes the act of placing cremated remains into a container for final disposition?
• Which term refers to a family structure that expands beyond the immediate family to include relatives and kin through bonds of kinship and friendship?
• The next of kin who delivers the person effects of the deceased to the funeral practitioner is properly termed a:
• Prepaid funds for someone on Medicaid are deposited into what type of account?
• A monument erected to the memory of the dead that may not serve as the physical resting place for the deceased is called a:
• Which term denotes the social norms that are not strictly enforced but guide everyday conduct?
• In the Jewish faith, a 30 day mourning period is called?
• The belief that nothing is lost in death and that people can take things with them is known as:
• In handling personal effects, the proper action when an item is not listed in the documentation is to
• Which term describes a family arrangement that includes parents and all biological children, plus children's spouses and offspring, excluding married daughters?
• The trend of moving away from one’s birthplace for work or climate, affecting funeral service arrangements, is called:
• Which statements accurately describe the purposes of a death certificate?
• A funeral director can help a family with their grief by doing which of the following?
• Suicide resulting from a hopeless situation is classified as which type?
• What is an effective way to merchandise a funeral home's services?
• At the conclusion of a Greek Orthodox service, the congregation will pass by the casket and do what?
• A household consisting of one man, one woman, and their children (if any) is known as a:
• A hand-sewn white linen shroud used to dress the deceased in Jewish funeral rites is called?
• Which term best describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made?
• Is payroll a liability?
• Which concept argues that cultures should be understood in their own context rather than judged as superior or inferior?
• Embalming is necessary in which scenarios?
• Which term refers to Jewish prayers said before the funeral service?